This interactive troubleshooting guide has been compiled from real issues handled by our support staff. We urge you follow it for your particular issue, as it could rapidly solve a problem you're having with one of our products.

All the information in this guide is applicable to all of our products. We will simply refer to the product as "the app" within the guide.

NOTE: Before trying to connect remotely through the Internet, please ensure that the app connects on a local LAN.

Please select the appropriate link below...

I am attempting to connect over local WiFi to:

• Windows XP
• Windows Vista
• Windows 7
• Mac (running OSX 10.5.8 or later)
• Time Capsule/Airport Extreme/Airport Express
• Stand-alone Network Attached Storage (NAS)
• Linux/Unix running Samba

I am attempting to connect to a home or business network over the Internet using:

• SMB port-forwarding
• Virtual Private Network (VPN)

Please show me more options