TroubleShooting - Share Lists

Access Denied error when tapping a share name like C:

You need to be the Administrator to access some shares. On Windows Vista the real Administrator account is disabled by default and using an account that is a member of the Administrators group won't have any effect when accessing these shares over a network.

If you want to be able to access all your folders using shares such as "C:", you can enable the Administrator account and give it a password. Then configure FileBrowser to use "Administrator" in the "Username" field.

  • Enabling the Administrator account

    1. Start a Command Prompt as Administrator by right-clicking on the "Command Prompt" icon in the Windows Start Menu and choose "Run as administrator".
      Click Continue if you are presented with a confirmation popup message box.
    2. In the new command prompt, enter "net user administrator /active:yes".
  • Setting the Administrator password

  • The Administrator password must be strong, otherwise your system will not be secure. We recommend using a password that has uppercase and lowercase letters, at least 1 number and at least one punctuation mark.

    1. Go to Control Panel->User Accounts and click the link "Manage another account" and you will see all your users. There should be one that is named "Administrator", with "Administrator" listed under it as well. This is the real Admin account.
    2. Click this user and then click the "Create a password" link and then enter a strong password.
  • Disabling the Administrator account

  • Follow the instructions as per Enabling the Administrator account above but replace step 2 with "net user administrator /active:no"

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