TroubleShooting - Name Resolution

Can't find server / Couldn't locate machine

This error message means that no device on the network has responded to the name that you have entered. A common problem is to enter more than just the network name or IP address. A Share name or Folder name is not needed at this stage.

If you want to get connected as quickly as possible, use an IP address instead of a network name. You can return to this page later to try the network name once you know that FileBrowser will connect.

Home Environment

  • In the "Address" field of FileBrowser enter just the computer network name and do not prefix with "HomeGroup", "WorkGroup" etc. If you normally use a UNC path such as "\\computername\sharename\foldername", just enter "computername" (without the quotes) into the "Address" field.
  • Try adding ".local" to the end of the computer name.

Work Environment

  • In a work environment you may need the DNS name of the target file server in FileBrowser's "Address" field. Your system Administrator will be able to tell you this, but to find out yourself use the following command in a Command Prompt window. The network name of the device to connect to is computer3 in this example.

      C:\Users\John Smith>ping computer3
      Pinging computer3.stratospherix.com [192.168.1.3] with 32 bytes of data:

    In this example "computer3.stratospherix.com" should be entered into the "Address" field.

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