FileBrowser

Please try the following steps before contacting support.

Step 1 - Scan your Network

Tap the Scan icon at the bottom of the screen and then tap the refresh icon at the top of that page.

If you tap a machine you will be prompted for a Username and Password, and FileBrowser will connect.

If FileBrowser does not connect please continue to step 2.

Step 2 - Connect To ?

Please click one of the buttons below to see our step by step instructions on how to get FileBrowser connected:

Step 3 - Connect Remotely

Download PDF

If you are trying to access your shared network drive from outside your network (from the Internet), please take a look at our External Access Guide that explains two methods of achieving this or jump straight to our step by step VPN setup instructions for Windows Vista, Windows 7 and 8 here.

Step 4 - Use our Troubleshooter for Specific Connection Problems

Start Troubleshooter

If you used our guides and still can't connect, please use our troubleshooter for specific steps to resolve common problems.

Step 5 - Contact Support

If you still can't connect or are experiencing problems with FileBrowser and none of the steps above have resolved the issue, please send an email to support@stratospherix.com describing the error message FileBrowser reports and details of what you are trying to connect to.

See our How-To videos

Learn how to connect, change theme, and stream video in our how to video series. Learn More