Support - FileBrowser

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2.0.1 Update Now Available

We have fixed issues that affected users with iOS5. We apologise for any inconvenience caused.

iOS5 Issues

Media Player & Photo Library Black Screen

FileBrowser 2.0 encountered some issues with iOS 5 that caused a black screen to appear when viewing a movie, playing an audio file, or viewing an image from the Photo Library. These isues have been fixed in version 2.0.1.

Error: Couldn't locate machine

We have had a few reports of problems with iOS5. You may now need to add the full domain name to a machine name in order for iOS to turn this into the correct IP address for the server. See the help page here for more information.

"Open In"

"Open In" in iOS 5 only works for files up to 350mb. The API calls do not return an error - they simply don't pass the file. This is a limitation imposed by Apple in iOS 5.

Photo Library

Location data is embedded within the Image file itself, so iOS enforces the rule that to access photos, an app must be enabled for location services.

Apple don't provide a way to strip location data if it's present and allow location services to be turned off. Our app doesn't enable GPS or other location features (the 'compass needle' icon never appears in the top status bar) however the iOS APIs we have to use to access photo library data don't work unless location services are enabled.

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If you are experiencing problems using FileBrowser and our Interactive Troubleshooter hasn't resolved it, please send an email to support@stratospherix.com.