Please try the following steps before contacting support.

Step 1 - Scan your Network

Tap the Scan icon at the bottom of the screen.

If you tap a machine you will be prompted for a Username and Password, and FileBrowser will connect.

If FileBrowser does not connect please continue to step 2.

Step 2 - Connect To ?

Please click one of the buttons below to see our step by step instructions on how to get FileBrowser connected:

Step 3 - Connect Remotely

Download PDF

If you are trying to access your shared network drive from outside your network (from the Internet), please take a look at our External Access Guide that explains two methods of achieving this or jump straight to our step by step VPN setup instructions for Windows Vista, Windows 7 and 8 here.

Step 4 - Use our Troubleshooter for Specific Connection Problems

Start Troubleshooter

If you used our guides and still can't connect, please use our troubleshooter for specific steps to resolve common problems.

Step 5 - Contact Support

If you still can't connect or are experiencing problems with FileBrowser and none of the steps above have resolved the issue, please send an email to describing the error message FileBrowser reports and details of what you are trying to connect to.

See our How-To videos

Learn how to connect, change theme, and stream video in our how to video series. Learn More