Please try the following steps before contacting support.
Step 1 - Scan your Network
Tap the Scan icon at the bottom of the screen and then tap the refresh icon at the top of that page.
If you tap a machine you will be prompted for a Username and Password, and FileBrowser will connect.
If FileBrowser does not connect please continue to step 2.
Step 3 - Connect RemotelyDownload PDF
If you are trying to access your shared network drive from outside your network (from the Internet), please take a look at our External Access Guide that explains two methods of achieving this or jump straight to our step by step VPN setup instructions for Windows Vista, Windows 7 and 8 here.
Step 4 - Use our Troubleshooter for Specific Connection ProblemsStart Troubleshooter
If you used our guides and still can't connect, please use our troubleshooter for specific steps to resolve common problems.
Step 5 - Contact Support
If you still can't connect or are experiencing problems with FileBrowser and none of the steps above have resolved the issue, please send an email to email@example.com describing the error message FileBrowser reports and details of what you are trying to connect to.