TroubleShooting - Username/Password

Unknown username or password

Windows XP can return this error message when file and printer sharing are not installed, or require re-installing.

Install or re-install File and Printer Sharing

  1. Launch Control Panel, then "Network Connections".
  2. Right-click on "Local Area Connection" and choose "Properties".
  3. If "File and Printer Sharing for Microsoft Networks" is listed, select it, then click Uninstall. Then click Close, right click on "Local Area Connection" again and choose Properties again.
  4. Click "Install...".
  5. In the popup window, Select "Service" and click "Add...".
  6. The Window that pops up should have "File and Printer Sharing for Microsoft Networks" listed. Select it and click OK.
  7. Click Close.
  8. Reboot your computer.


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