FileBrowser Help & Support

Find help and support for FileBrowser, including setup guides, troubleshooting steps, and answers to common questions about connecting to network and cloud storage.

FileBrowser User Guide

Get the most out of FileBrowser with the complete user guide. Whether you're just getting started or exploring advanced features, it provides clear, step-by-step instructions to help you work more efficiently.

User Guide

Get Started with FileBrowser

Tap "+ Add Location" or the "+" icon on the FileBrowser home screen to start the setup wizard. From here you can add cloud accounts or computers on your home Wi-Fi.

Tap the "Computer/Network Drive", this will scan your WiFi network for computers or network drives, once discovered select it.

If your computer isn't discovered, please check that File Sharing is enabled, see our guides below:

Enable File Sharing

To access files stored on your computer or storage devices over Wi-Fi, file sharing must be enabled on the device you want to connect to. This allows secure connections to your folders and files from other devices on your local network. FileBrowser uses this to connect from your iPhone or iPad to your Mac, Windows PC, Time Capsule, or wireless drive. Once file sharing is enabled and both devices are on the same network, you can securely browse and access your files directly.

Please click one of the links below to see our step by step instructions on how to get FileBrowser connected:

Mac (macOS)

Enable file sharing on your Mac to allow secure access to your folders over your local network. This guide shows how to turn it on and choose what to share.
View Mac file sharing setup guide

Windows PC

Set up file sharing in Windows to allow connections to your files over Wi-Fi. Follow this guide to enable sharing and configure access to your folders.
View Windows file sharing setup guide

Time Capsule

Enable file sharing on your Time Capsule to access stored files across your network. This guide covers the basic setup.
View Time Capsule file sharing guide

Toshiba Wireless SSD

Turn on file sharing on your wireless drive or NAS so it can accept secure connections over Wi-Fi. This guide helps you check and configure the required settings.
View wireless drive setup guide

Still Having Trouble Connecting?

Has your FileBrowser stopped connecting after upgrading to macOS Sequoia?
Please refer to our help page.

Has your FileBrowser stopped connecting after an app or iOS upgrade?
Check iOS Permissions.

FAQ

Resolve common problems, with our Frequently Asked Questions section.
Find out More

Trouble Shooter

If you used our guides and still can't connect, please use our FileBrowser trouble shooter for specific steps to resolve common problems.
Start Troubleshooter

Contact Support Directly

If our help and trouble shooter pages have not got you connected, email support at support@stratospherix.com

How-To Videos

Watch our easy how-to videos. They cover some of FileBrowser's key features.
Browse our Videos

Access Your Computers and Servers from Anywhere

Access your files even when you’re away from your local network by using FileBrowser with a VPN over cellular data, allowing you to securely connect to your devices from anywhere.